Who we are

We are the major supplier of business process outsourcing (BPO) services to the UK life and pensions industry and an emerging presence in international life assurance markets where we provide a broad range of integrated services that mirror the operations of a traditional life and pensions business.

Working in partnership with over 20 well known UK and international financial services providers we administer life, savings and pensions policies on their behalf. Our delivery network is also now well established in Europe and in International markets where we have experience in co-ordinating services in 12 different countries, supporting over 250 product types.

We are a one stop shop for every stage of customer contact and administer approximately 19 million policies. We can help you plan and handle costs more effectively, whilst ensuring your customers receive high standards of quality and services where we use our wealth of experience in transforming processes, people and customer management.

Bespoke specialist services

Using our expertise across regulated industries, we have specialist business units dedicated to the provision of services bespoke to the finance and other regulated industries. Our clients are increasingly seeing the value of the assistance we can provide with project and consulting services and our specialist professional services are highly sought after in areas of claims and underwriting, finance and actuarial solutions. We also have expertise in delivering operational excellence solutions, where we are a leading player providing bespoke solutions across regulated industries.

New products and technology

We can also act as a virtual product provider for those wanting to enter new markets or launch new products and are committed to the development of new technologies.

Fast facts

  • Administer approximately 19 million policies¬†
  • 100 million customers contact us each year in our multi channel centres
  • Support over 250 product types
  • Have over 230 experienced claims and underwriting specialists across the UK