Case studies

  • Zurich Life and Pensions Administration

    The partnership began as one of the UK’s largest outsourcing contracts for open book and pensions administration services. In February 2006 1,116 employees transferred to Capita to take over the administration of Zurich’s 1.9 million policies.

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  • Governance

    With a focus on consumer protection, our governance functions ensure that operational risk is managed appropriately on behalf of our clients while delivering the services which are entrusted to us.

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  • New client transition

    In 2005 we signed a contract with Zurich Financial Services to deliver business processing services for their life, pensions and investment policies in the UK. At the time it was the largest open book outsourcing partnership in Europe.

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  • Offshoring

    Using selected locations in India we have ensured that we deliver real benefits to our clients from cost savings, extended hours, increased operational efficiency and flexibility, to new skill sets and multi-lingual operations.

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