In-force optimisation for customers and systems

With in-force business typically having a lifecycle of over 40 years, it’s easy to understand how operations and systems can become outdated and/or inefficient if there is not constant investment to refresh or renew them.

For many life and pension companies, inefficient operations and inflexible legacy systems are holding back the business.  With the vast majority of investment typically focused on ‘keeping the lights on’ there is less investment available to develop new products and service propositions.

At Capita, we know how important it is that you can deliver high quality service to new and existing customers.  We have years of experience in driving down costs associated with in-force  business, by either migrating business to more modern, flexible platforms or utilising robotics to enable greater self-serve capabilities for customers and automation to reduce administration costs for routine processes.

Follow the links below to discover how we can work alongside your organisation to tackle your in-force optimisation.


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