Defining a digital operating model

Companies today are faced with global competition, increasing costs and outdated legacy systems which can become a challenge when creating a new, more digitally focused operating model to meet changing customer needs.

Our smart digital solutions transform how organisations operate, drive down costs and provide better customer experiences.

Capita can help you to exploit the digital opportunities that are arising from changes in the market, to enhance customer experience and to deliver cost reductions to your business. The best digital approaches share a holistic view – whilst enabled by technology, they also require organisational and operational change.

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Our approach

Understanding the implications of the changing world

The operating model for business will change beyond recognition over the coming years; Capita can help you to become more agile and prepare you for the challenges ahead.

Helping you to create an operating model which reflects the new digital world

We will work with you to implement an operating model fit for the future, combining digital technologies and capabilities in an integrated way that works to your benefit.

Unlocking value with talent and technology

In today's competitive environment, it is important to understand how your business can add value and remain competitive. We can help you to attract the right people and to use technology to bring efficiencies across your business.

Simplifying and streamlining the customer journey

The new operating model will need to do more than simply improve existing processes; it will have to focus on completely redesigning the customer experience, to simplify and streamline the entire customer journey.

What we offer

Digital solutions should be tailored to an organisation’s specific objectives and current situation. We use our digital journey mapping to understand where you are on your digital journey, helping you to achieve your immediate objectives and to position yourself for the future.

Capita has digital capabilities that will help your business adapt to changing customer demands and create a better customer experience. Some of our capabilities include:

  • Unified digital platform
  • Analytics capabilities
  • Business and IT integration
  • Cyber security
  • Digital products
  • Mobile and apps
  • Omni-channel sales

Technology is becoming increasingly advanced and the use of robotics has a variety of business applications, including:

  • Programmed robot
  • Advice capabilities
  • Process automation
  • Data collation and migration
  • Customer service
  • Cross-selling

Artificial intelligence can enable your business to automate certain processes and services, thus delivering a quicker service to your customers. We can support you with:

  • Machine-learning
  • Data analysis
  • Collation and migration
  • Decision-making
  • Translation
  • Planning
  • Visual and audio recognition
  • Pattern recognition
  • Chatbot
  • Autonomous systems

As customers become more digitally savvy, they will expect organisations to understand their needs more quickly and they will demand more active control of their purchases. Our digital solutions offer:

  • Device connection
  • Data sensing
  • Communication
  • Data analytics
  • Data value
  • Human value

Big data requires the right infrastructure if it is to be sustainable. Capita understands that well-managed data is a crucial factor in making successful business decisions, so our comprehensive range of services includes:

  • Data storage
  • Data analytics
  • Predictive analytics
  • Platform as a service (PaaS)
  • Infrastructure as a service (IaaS)
  • Software as a service (SaaS)
  • Autocomplete as a service (AaaS)
  • Device connection
  • Security testing 
  • Security management 
  • Security governance, risk and compliance 
  • Security solutions 

Client testimonial

We have been particularly pleased with the way that the workshop sessions have run and the overwhelmingly positive feedback we have received from our managers. The Capita team have been knowledgeable, friendly, efficient and approachable.

Connecting with you

Get in touch if you have a question or would like to explore how our solutions could help your organisation.

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