Over the last few years, automation has grown to become one of the key capabilities we can add into the mix of our transformation solutions.
Automation complements our wider, holistic approach to taking an organisation to the next level. When we talk about transformation, we take a multidisciplinary route to helping our clients. We use a combination of tools and capabilities, of which automation is often a key ingredient. And, while it is not a cure-all by itself, when it’s put together with our vast experience in business process reengineering and operating model change, automation becomes very powerful.
Standardised business activities are natural candidates for automating, but it’s not purely about replacing humans with robots, but freeing up people to focus on other value-adding processes.
We consider automation at every step of the solutions we provide, or as part of a bigger transformation programme. But we don’t just hand it all over to a software developer. We take a rounded approach – combining it with all our other capabilities to unlock value within an organisation.
Automation is a wide ranging and often badly-defined term. Broadly speaking, it refers to the carrying out of a task using programmed commands requiring little or no human intervention. In the context of smart tools and approaches, ‘intelligent automation’ is perhaps the more appropriate term.
For Capita this means the combination of automating:
And while there are obvious cost benefits, that’s only a small part of how it can benefit an organisation. Intelligent automation delivers:
Administer approximately 16 million policies in the UK, Ireland and internationally
Co-ordinating services in 12 different countries, supporting over 250 product types
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