General policy administration

Whether your business needs to adapt to changing regulation or you are looking to add value to your services, we have the capability to support your strategic objectives and to deliver excellence in policy administration.

Policy administration is one of our core business process management solutions, where we can help you to deliver individual services, an entire function or end-to-end business processes.

Our award-winning policy administration services are the result of practical experience gained in the field, rather than models learnt in a classroom. Our high levels of customer satisfaction and low numbers of complaints have been recognised year after year by the financial services industry.

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Our approach

Secure technology

We provide a secure technology base for your service, ensuring that our systems integrate fully with yours, even in highly regulated environments.

Work to exceed any service level

We always work to exceed any service level agreements and find that this delivers value to you and still protects and improves service outcomes.

Tailored to your business needs

We work with a wide range of clients who are looking either to create a new operation or to transfer an established one. We can deliver individual services, entire functions or end-to-end business processes to support them throughout.

What to expect

Our team of experts engages closely with you to create solutions that deliver the results you need.

Our team of experts can support all your general administration requirements of new business, ranging from issuance to policy processing, billing and collections.

We can provide administration services for renewals and mid-term adjustments for insurance policies, along with data processing, managing premium collection and all associated credit control functions.

We can provide administrative support to claims handlers and bordereaux processing for brokers with delegated authority.

Our tele-claims experts can assess claims over the phone and process everything using digital platforms that can help speed up decision-making.

We can also process claim payments online, which can make processing quicker, enhance user experience and give organisations the competitive edge.

As part of our portfolio of underwriting services, we offer quality-led underwriting support. We can take responsibility for the complete end-to-end process, managing all the key stages, from triage underwriting and evidence gathering to final decision-making.

We provide pre-sales underwriting, tele-underwriting, full medical assessments, and chief medical officer and re-assurer referral services.

Client testimonial

Perfection, or even excellence, is not an experience one finds with policy administrators, but Capita are the best of the number I have dealt with over many years.

Connecting with you

Get in touch if you have a question or would like to explore how our solutions could help your organisation.

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Awards and accreditations