Underwriting

As emerging technologies advance and new sources of customer data become more easily available through the Internet of Things (IoT), customers will expect a faster, simpler purchasing experience from financial service companies.

At Capita, we can deliver either a self-managed or a serviced solution for all your underwriting needs. Our straight-through process can streamline and automate all your underwriting requirements and integrate analytical capabilities to simplify the process of evaluating the potential value in accordance with its associated risks.

By using our underwriting solution, you can successfully expand into new markets, improve customer retention, provide sustainable pricing, reduce operational cost and improve your growth profit.

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Our approach

Offering specialist skills and experience

We are able to draw on a large pool of specialist skills and experience, and we take pride in delivering first-class services that exceed basic industry standards. We recruit only expert underwriters, most of whom have the CII diploma in underwriting and years of experience in substandard life insurance.

Providing a service that suits your business

With expertise across a broad portfolio of products, including life, critical illness, income protection, waiver of premium, impaired annuities and long-term care insurance, we are able to work collaboratively with you to provide a service that suits you.

Taking care of the end-to-end process

From triage underwriting and evidence gathering to final decision-making, we can also take responsibility for the entire end-to-end process.

Alternative resource modelling during peaks and troughs

We can provide an alternative resource model to help you react quickly to peaks and troughs. Our extensive skill sets mean we can provide the right solution at the right time.

Modernising your underwriting capabilities

We can help you improve customer experience by streamlining and automating your underwriting process.

Gaining deeper customer insight

Our analytic capabilities can extract data that could shift the way you calculate value against risks, improving both customer retention and sales.

What to expect

Our underwriting teams and innovative solutions can provide a range of cost-effective, flexible underwriting solutions to the life and pensions industry.

We offer your customers a bespoke interview with an underwriter, ensuring that they have an opportunity to put their questions to an expert who is qualified to provide the important answers they need.

We can advise on likely evidence requests or ratings to ensure that there are no surprises once an application is submitted.

We can deploy the latest advances in analytics to improve risk understanding and product design.

Our quality assurance underpins our offering. In addition to the audits that you conduct for yourself, we maintain our own internal audit. We evaluate the understanding and application of your philosophy and our full file check quantifies use of your systems.

Connecting with you

Get in touch if you have a question or would like to explore how our solutions could help your organisation.

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Awards and accreditations