Who we are

Capita Life & Pensions, part of Capita plc, employs more than 6,000 highly qualified and trained staff. Our people drive our vision and success because they understand the industry and they have the experience to provide a first-class service to our clients' customers. We use their talent and the very latest technology to deliver change and unlock value for our life and pensions clients. Every day we make processes smarter, organisations more efficient and customer experiences better.



What we do

As one of the leading providers of business process management (BPM) and digital technology services to the life and pensions sector, we offer a wide range of integrated end-to-end administration, digital technology and business support services to clients in the UK, Ireland, central-western Europe and worldwide.

Using technology, insight and analytics to underpin everything we do, we play a vital role in helping our clients to deliver modern services efficiently, effectively and to a high standard. We use innovative, often unique IT and software platforms, together with a thorough understanding of excellent, accessible customer services, to help deliver the best experience possible for our customers. 

We have been transforming our clients' customer contact and administration operations for more than 15 years, and over that time we feel that we have come to understand the market and its customers well. We succeed by doing what we do best – attracting, retaining and looking after our clients' customers – and that frees our clients up to focus on what they do best.

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Awards and accreditations