CR strategy and approach

At Capita, we believe that being a responsible business means operating securely, transparently and with integrity.

It involves creating a culture for our employees that is inclusive, inspiring and supportive. It allows us to innovate and deliver smarter services for our clients. It allow us to make a positive contribution to society, both through the services we provide and through our community investment programmes. It gives us the opportunity to work collaboratively with our clients to support them with their own CR agendas.

To deliver all of this, we have developed a framework based around four priority areas. These were identified with our stakeholders through our materiality exercise, and we have aligned our activities to them. Our strategy is underpinned by our values – openness, ingenuity, collaborativeness and effectiveness. Our values and their associated behaviours shape who we are as an organisation, and our success is based on living these values, applying them to how we act and work every day.

Delivering our strategy

We employ 61,000 people across the company and we use their broad range of skills and expertise to help us deliver our strategy. We also partner with our clients, suppliers and other business partners to maximise the positive impact of our activities.

We already have a well-established network of employees who are actively involved in this agenda and we are committed to building on this, ensuring that we collaborate with employees from across the entire group. Employees are also given the time to volunteer in their local communities. We recognise our employees’ involvement in our CR activities through our employee recognition scheme, the Capita People Awards.

By being a responsible business we:

 Create a financially stable, sustainable business that is attractive to long-term investors

 Ensure that we attract and retain the right people

 Manage risks and achieve cost savings

 Differentiate ourselves from our competitors

 Enhance our reputation, making us a business that our clients and potential clients want to work with

 Do the right thing in our local communities, grow our business and unlock value for our clients

Connecting with you

Get in touch if you have a question or would like to explore how our solutions could help your organisation.

Get in touch

Awards and accreditations